A keen understanding of collaborators priorities and a fast start are the two essential features for discovery projects at o2h.
Project initiation process starts with business development, where our managers ensure that scientific and other project priorities are identified with each collaborators and communicated to the project leader. At the first collaborators meeting with the team, a questionnaire is populated with details of compound priorities, delivery scheduling, communication format and delivery, access to dedicated intranet project site etc. These details form the crux of all collaborators interactions at o2h.
All collaborators initiation data is coupled with internal processes involving project team allocation and emailing of the project team introduction form and are together a part of the fast start metrics. This metric is collected and evaluated monthly at o2h to monitor and ensure right start of each project.
Continuous improvement is the central ethos of all work carried out at o2h and this has been a valuable part of our growth story, where client feedback has played a central role. Client feedback is also used internally as a component to employee bonus.
A detailed client feedback form is sent at the end of each project or at the end of the year (for longer projects). Responses from this feedback form are analysed against project priorities set in the project initiation form and this analysis is discussed with the client to ensure client satisfaction. For longer term projects, this is also an opportunity for all stake-holders to re-visit their priorities and ensure that effective research goals are set/re-defined.
Our communications are tailored to highlight any potential challenges during the project and to take immediate corrective action. In cases where any problems are identified in the client feedback form, the analysis performed with the team ensures that we learn from this experience, take corrective action and avoid miss-steps in future projects. A client feedback form is treated as a part of the operational process rather than a stand-alone exercise to continuously learn, improve and grow the strengths of our employees and o2h.
o2h has grown its business from collaborator references, some of which we would like to share with you. Please get in touch if you would like to contact some of our collaborators to explore working with us on your drug discovery projects.
o2h have supported's drug discovery activities for the past 10 years! As part of our ongoing joint collaborative agreement, …. was pleased to award o2h with their first milestone payment.
The …..-o2h collaboration is progressing in a good direction, with recent advances in one of our series pushing potencies 100-fold since initiated chemistry in August 2015. We are looking forward to further develop the collaboration between our teams!
o2h have been instrumental in spinning out …. from both investment to discovery activities which are essential for virtual biotech companies. Their business model of investment and risk sharing is innovative and they have been be very helpful and responsive to our needs as a small start-up company
o2h have been quick to respond and support our discovery efforts with whatever is required to support the company. They are flexible and skills span beyond synthesis. A highly valued collaborator.
Happy to be working with o2h, now that I'm sailing under a new flag. Thanks to the energy and effort of the team at o2h, …… is moving very rapidly to build an exciting new technology. Many thanks to all!
o2h supported our discovery efforts in a highly professional way and delivered quickly to a high purity and were also very good value for money!